Shipping policy
1. Introduction
- This Shipping Policy explains how orders are processed, shipped, and delivered by Tightix. By placing an order with Tightix, you agree to the terms described in this policy. If you have any questions or need assistance, you may contact us via email at support@tightix.shop, by phone at +1 3052077929, or through our contact page at https://Tightix.myshopify.com/pages/contact. Our business address is 215 S Knox Ct, Denver, CO 80219.
2. Order Processing Time
2. All orders are processed within 1 to 2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly extended. Customers will be informed of any significant delays.
3. Shipping Time
3. After processing, orders are typically delivered within 3 to 5 business days within the United States. Delivery times are estimates and may vary depending on the shipping destination, carrier performance, and external conditions beyond our control.
4. Shipping Locations
4. Tightix currently ships within the United States only. Orders with international shipping addresses may be declined or canceled. Customers are responsible for ensuring that their shipping information is accurate and valid.
5. Shipping Costs
5. Shipping costs, if applicable, will be calculated and displayed at checkout before completing your purchase. From time to time, Tightix may offer promotional free shipping, which will be clearly indicated on the website.
6. Order Tracking
6. Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor your shipment. If tracking details are not received, please contact support@tightix.shop or call +1 3052077929.
7. Shipping Delays
7. While Tightix strives to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances. Tightix is not responsible for delays caused by external factors.
8. Incorrect Shipping Information
8. Customers are responsible for providing accurate shipping details at checkout. Tightix is not liable for orders delivered to incorrect addresses provided by the customer. If an error is identified, customers should contact us immediately at support@tightix.shop or +1 3052077929.
9. Undeliverable Packages
9. If a package is returned to Tightix due to incorrect address details, failed delivery attempts, or refusal by the recipient, we will contact the customer to arrange reshipment. Additional shipping charges may apply in such cases.
10. Damaged Shipments
10. If your order arrives damaged, you must notify Tightix within 48 hours of delivery and provide clear photographic evidence. Once verified, we will arrange a replacement or refund at no additional cost.
11. Missing Items
11. If any item is missing from your order, you must report the issue within 48 hours of delivery. Our team will investigate and provide a resolution, which may include reshipping the item or issuing a refund.
12. Shipping Confirmation
12. A shipping confirmation email will be sent once your order has been dispatched. This email will include all relevant shipping details and tracking information.
13. Order Changes and Cancellations
13. Once an order has been processed or shipped, changes to shipping details or cancellations may not be possible. Customers are encouraged to review their order information carefully before completing the purchase.
14. Policy Updates
14. Tightix reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.
15. Contact Information
15. For any questions or concerns regarding shipping, please contact Tightix via email at support@tightix.shop, by phone at +1 3052077929, or by mail at 215 S Knox Ct, Denver, CO 80219. You may also visit our contact page at https://Tightix.myshopify.com/pages/contact for further assistance.